Quality Care

Quality Care Program Development Case Studies

Quality care programs for long-stay patients

Heritage Living Center was named a HIMSS Davies Enterprise Award recipient for leveraging the value of health information and technology to improve outcomes. The two case studies below cover how quality care program development helped reduce readmissions and keep long-stay residents healthy.

Case Studies

1. Reducing Readmissions

This case study outlines Heritage Living’s focused approach to implementing software solutions and workflow changes in support of a standardized, sustainable program for reducing readmissions.

2. Reducing Unintentional Weight Loss

According to CMS, too much weight loss can make a person weak, change how medicine works in the body, or cause the skin to break down—which can lead to pressure sores. Too much weight loss may mean that the resident is ill, refuses to eat, is depressed or has a medical problem that makes eating difficult. This use case focuses on the development of a program to improve unintentional weight loss, an important long-stay resident CMS Quality Measure.