Measuring Success and Customer Satisfaction in an Agile Environment

October 11, 2022 | Chapter Event

Teams and leaders need methods to help them successfully measure progress and reveal areas for improvement. Join the HIMSS Greater Illinois Chapter for a webinar on agile transformations where we’ll explore useful metrics to help you measure success, recommendations for improvement, and techniques to increase customer satisfaction in an agile environment.


  • GRACE SHROBA, Manager IT Portfolios, Northwestern Medicine
  • KEIS KOSTAQI, Program Manager, Northwestern Medicine
  • MARGARET KINSELLA, Program Manager, Northwestern Medicine
  • THOMAS CAGLEY, Agile Coach and Transformation Consultant, Vitality Chicago
  • SUSAN PARENTE, Principal Consultant, S3 Technologies

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